you wont believe this....
Purchased gophone--from retail store 8/9/2014. Wendover Ave Store Greensboro NC. Service issue and billing dispute. Went to discuss, dupe billing and cell signal. Initial rep did not even offer to...
View ArticleHow to choose GoPhone plans for smartphones online
Hi, I'm a frequency visitor to the US and I have an acitive GoPhone prepaid SIM.AT&T enables us to change plans online and this is a great service especially for global customers.I changed my plan...
View ArticleRe: How to choose GoPhone plans for smartphones online
I found a solution by myself:Skype GoPhone Customer Service (800.901.9878).That's it.Actually, the automatic message also didn't prepare plans for smartphones, but the call was transferred to an...
View ArticleI have the 10 cents/minute plan, and was just again able...
I have the 10 cents/minute plan, and was just again able to add the text package by calling 611 and using the automated system. (Sept. 26).
View ArticleRe: you wont believe this....
Hello, jcrobison! Thanks for posting. I just wanted to let you know that we have received your private message and look forward to working with you to resolve this issue. -Mariana
View ArticleRe: Can I take basic/message phone plan for Smart Phone for Go Phone plan
nekeisha2014, you mislead the customer with your original response and it's because of people like you and responses like that one , why people hate greedy for-profit corporations like AT&T so...
View ArticleGoPhone balance transfer
Hi, I wanted to transfer the balance from my acnt to my frds prepaid/postpaid acnt. Could you let me know how to do it. Bst Rgds,Vinay
View ArticleGoPhone problem
Hi, I did not use my GoPhone since May 2014. Now I need to use it, but I can not Log in and do refills. Could you please help me?
View ArticleClik here to view.
Re: GoPhone problem
I believe after a certain period of time (60-90 days) if the account is inactive that long, it becomes recycled. I'd double check by calling into GoPhone Customer Care or visit a Company Store to see...
View ArticleRecord of GoPhone Auto Refill Credits
Does anyone know if these credits should show in our GoPhone account history? We meet all of the credit criteria, and have been on auto refill for the past 6 months. The account history only shows...
View ArticleRe: you wont believe this....
Still trying to speak to local/State MGR of Wireless/retail to resolve. So far, only communicating via community/email, no progress made in resolving my complaint. I have filed complaint w/FTC for not...
View ArticleRe: Gophone has shut off auto package renewal again on 2 accounts
I have the same issue with three separate phones. I've also discovered the "preventive" approach -- adding a new text package a day or two before the old one expires. To do this effectively you...
View ArticleRefilled before changing rate plan
Hi,I just made a mistake : I refill my account before changing my rate plant (today is the expiration date), So I just lose half of my refill... Anyone can help me for my lost credit ??
View ArticleBeing Charged for Gophone that I don't use
I just spent two hours on the phone and in chat online in an attempt to shut down my gophone auto-refill for a phone that I don't even use since my wife and I signed up for a new account together. In...
View ArticleError in Refilling GoPhone account: I want a refund!
I refilled my GoPhone account on AT&T website on 9/19 using my debit card, and was promoted an error message when I submitted the payment. $81.28 was deducted from my bank account and no money was...
View ArticleRe: GoPhone balance transfer
Gophone account balance CANNOT transfer from any acnt to any frds prepaid/postpaid acnt.That is NO refund.
View ArticleCan't Unlock Paygo Phone
I have tried everything to unlock my PayGo phone, but AT&T has failed me. I tried the portal and Customer care, but all I ever get is an email that says call the 800 customer care number or go to...
View ArticleClik here to view.
Re: Can't Unlock Paygo Phone
If you're sure that you meet all the requirements for an unlock, then I suggest that you contact the AT&T Customer Care team. They can help you, but you will need to give them some information....
View ArticleGoPhone basic or smartphone plan
Hello, can somebody tell me the difference between the basic and the smartphone plans? Is it only that the basic phone cannot use 4G?My phone is never on the 4G network, so if it is the case I'd rather...
View Article