Re: Prepaid phones sim card
Hello ericanichole39 Allow us to offer a helping hand! It is recommended to order a new SIM card to activate prepaid service. You can check out our AT&T (BYOD) Bring Your Own Device page to make...
View ArticleRecover old photos from prepaid phone number
Help recover emails and photos from Old number .
View ArticleRe: Recover old photos from prepaid phone number
Emails and photos have nothing to do with your number. They can’t be recovered from a prepaid phone number.
View Articlelost chip
I got the At & t chip and lost my cell phone. If I buy another cell phone, can I put the missing chip number on the new chip?
View ArticleRe: lost chip
Hi, , We'd love to help with this. You should be able to use the SIM card in a different phone as long as that phone has been unlocked from its previous carrier or was used previously on AT&T's...
View ArticleCould not log in to AT&T prepaid account
Hi I bought the prepaid last Sunday, and I need the receipt for reimbursement.the clerk told me the printer in the store is failed, I can go online to login in to the prepaid account and print it out...
View ArticleRe: Could not log in to AT&T prepaid account
Hello, , We'd love to help with this. Have you set up your AT&T prepaid account yet? If so, when you attempt to sign into your account through the AT&T prepaid portal, click on Forgot Password...
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Re: Could not log in to AT&T prepaid account
Yes, I've tried several time to reset password.It just keep showing "the system can not reset your password at this time. Please call 611 for help." Also, i called 611 and the customer service could...
View ArticleHelp me lol
I want to turn on my old phone that went out of service a year ago. The Sim number isn't found when I put it in and the nearest store is over an hour away how can I just refill my service with the...
View ArticleRe: Help me lol
you need to purchase a new sim card you can get em online i think costco and bestbuy sell em possibly target
View ArticleRe: Help me lol
AT&T Prepaid cancels your account if it's not refilled after 60 days. If your phone has been out of service for a year then the phone number is no longer yours so the SIM card is permanently...
View ArticlePlease check my prepaid plan
On October 3, I changed my prepaid plan from $50 plan to $35 plan before rollover start date(Octorber 4).But, at the same day, my fee was autopaid based on previous plan.($70=$50+$40(my wife's...
View ArticleRe: Please check my prepaid plan
This forum is not customer support. No one here can check your plan. It sounds like your autopay refilled your account before you made the plan change. However, as long as you changed your plan before...
View ArticleWhat is a data call?
On my account history, it says I made a data call. Why is it saying I made a data call when I don't even know what that is.
View ArticleKeeps telling me that I need a plan that supports a hotspot if I already
will not let me connect to hotspot saying I need an eligible plan I have a $50 a month plan already which is eligible for hotspot
View ArticleRe: Keeps telling me that I need a plan that supports a hotspot if I already
Yes, hotspot should work with that plan. Try rebooting your phone or resetting network settings. Otherwise, you need to call to get it fixed.
View ArticleRe: What is a data call?
Hi , Thank you for reaching out to us for assistance! Do you have postpaid or prepaid service? Were you able to find the same number in your devices call log? Look forward to hearing back from you!...
View ArticleNeed to stop autopay for sim overseas
Hi, i had set up a prepaid sim card with autopay for my mother when she was visiting me for a couple of months. Now that she has gone back to her country i need to stop the autopay since the sim card...
View ArticleRe: Need to stop autopay for sim overseas
simplest way is cancel the card being used for autopay
View ArticleRe: Switching metro to at&t
Hi, , Thanks for reaching out on this. There isn't currently a Switcher promotion. There is a page on our site that covers current wireless deals. If this promotion happens, that would be the place to...
View ArticleRe: Switching metro to at&t
You posted in prepaid. There are plan deals for prepaid, but no credits that I’m aware of for switching.
View ArticleCan't call or text because they say my balance is too low
My balance is $10.41 and I can't make or receive calls or texts. The message I get is my balance is too low. How can this be?
View ArticleRe: Can't call or text because they say my balance is too low
Can’t answer that without knowing what plan you have.
View ArticleRe: Can't call or text because they say my balance is too low
Sandblaster, it's the 25 cents a minute plan
View ArticleRe: Can't call or text because they say my balance is too low
Then you should be able to call and text. Are you sure you still have a balance? Could it have expired since you last checked? If your balance hasn’t expired, you need to call. You should still be able...
View ArticleRe: Can't call or text because they say my balance is too low
Yes, i just double-checked. $10.41 and it expires on Dec 4. Also, when i do a test call from a land line, the message is "The number you are trying to call is not reachable PPS 6180"
View ArticleI have a go phone account with At&t, want to switch phones.
I have a new iphone 7 plus with a sim card in it. I want to keep the same phone number I have with At&t. And I want all contacts and photos moved to new phone. Can I do this online or do I have to...
View ArticleRe: I have a go phone account with At&t, want to switch phones.
you have to do it via itunes at&t doesnt do any data stuff anymore because people were complaining that some data wasnt always moved or merged,backup your old iphone then restore it to the new...
View ArticleCancel my data prepaid
Hello, my name is Jozef *****, I was in America at Work and travel two months ago and I have activated 10 GB of data every month, and I have already left America, so I would like to cancel it, could...
View ArticleRe: Cancel my data prepaid
To cancel prepaid, just stop paying. If you have autopay, that needed to be cancelled before leaving the US. To stop autopay now, you may need to cancel your credit card. You can try to call but I...
View Articlemake a payment and autopay not working.
I have been been using the prepaid att plan for my phone for a few years now and a month ago I wanted to switch plans. So I went to the site to pick a new plan and tried to set up autopay for the...
View ArticleRe: make a payment and autopay not working.
Hello , We'd be more than happy to take a closer look into why you're unable to make a payment for your AT&T PREPAID account online. We'll need some more details in order for us to better assist...
View ArticleActivate phone with prepaid pin purchased
Need to activate new art phone with a purchased prepaid pin card
View ArticleRe: Activate phone with prepaid pin purchased
Hello , We can definitely assist you with activating your cell phone. You can fill out the information at this link to Activate your AT&T PREPAID device. Let us know if this helps. Sean, AT&T...
View ArticleRe: Changing due date
No. Prepaid plans are 30 days long, your autopay date will change in every month that does not have exactly 30 days. It is not possible to keep your autopay day on the same date each month with prepaid.
View Articlecan not create account
I bought a new prepaid sim card. I've travelled overseas but I can not use it at all...when I wanted to create an account it says I've entered invalid data!!! Pls help me to at least create an account...
View ArticleRe: can not create account
Hello, , Thank you for reaching out. With the exception of Mexico and Canada, your prepaid service won't work outside the US nor would you be able to access the prepaid portal. For assistance with...
View ArticleRe: can not create account
wrote:I bought a new prepaid sim card. I've travelled overseas but I can not use it at all...when I wanted to create an account it says I've entered invalid data!!! Pls help me to at least create an...
View ArticleHelp getting into my AT&T account
I need to get to my AT&T account it says I'm locked out I forgot my information
View ArticleRe: Help getting into my AT&T account
Hello, , Thanks for reaching out on this. It's your AT&T Prepaid account you need access to, correct? You can sign into it through the prepaid portal. If you can't sign in, click on Forgot Password...
View ArticleRe: High speed data amounts
Hello, . Thanks for joining us here. Have you recently changed your prepaid plan recently? Did you sign up for the annual $300 prepaid promotion? Kenneth, AT&T Community Specialist
View ArticleVESTA AT&T PREPAID Extra Charges
Hi,I was visiting Houston on Nov3-22 and bought an AT&T prepaid card at AT&T store, The Woodlands Mall. I used it until Nov 22 and left the US. When I checked by bank account last week, I found...
View ArticleRe: VESTA AT&T PREPAID Extra Charges
Hello , To best serve you while you're out of the country, please call +1.408.962.1025. Sean, AT&T Community Specialist
View ArticleDisconnected number
I have been out from the US since July, and now trying to refill mobile but says disconnected. Any solution?
View ArticleRe: Disconnected number
Your account has been closed by now. A prepaid account automatically closes if the account balance is $0 for more than 60 days. You’ll need to open a new account with a new SIM card and new number.
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