Re: unknown data usage charged almost daily to same location
Hi It might be a picture message, which uses some data, but there is no charge. According to the information you posted, there doesn't appear to be any charge or actual usage. Please let us know if...
View ArticleRe: Multiple charges for single text message, 10 cents per minute plan
Hi there! @1der thanks for posting your concerns. You should only be billed 20 cents per message on the 10 cent per minute plan. So I can further assist you, please private message me by clicking here...
View ArticleRe: After 90 days later can I use my phone number?
Hi there I’m afraid that if your account is not refilled within 60 days of your account balance expiration date, your account will be canceled and you will lose your phone number. If your account is...
View ArticleRe: AutoRefill Save $5
Hi there! @Palantas thanks for posting your question. You will get the GoPhone Auto refill on your credit or debit card, approximately 30 days after your successful Auto Refill payment is made on the...
View ArticleRe: making sure i wont be paying again
Hi there! @yello2all thanks for posting your concerns. You are correct, as long as you’ve turned off Auto-Refill on your pre-paid plan, you will not be billed unless you go into your account and add...
View ArticleRe: Lost go phone days
Hi there! @Donald55 thanks for posting your concerns. I’m sorry to hear your phone went missing. I’m afraid that because of the nature of GoPhone services we are unable to extend any plans that expire...
View ArticleRe: Get back a phone number
Hi there I’d be happy to help with your query regarding retaining a previously used cell number. If 60 days have not yet passed since the account was last refilled, simply refill your account to...
View ArticleRe: trying to get my gophone acct #....for the past 3 hrs...help.
Hi there I’d be happy to help with your account number! I’m sorry to hear that you call has been terminated. Our GoPhone support department can assist with this request in a way that is Smart,...
View ArticleRe: Any added fees
Hello @jme333 There are no additional taxes and fees on the $45 monthly plan.It is a flat rate so everything is already included into the price. For more information please visit...
View ArticleGoPhone Account refilled in store - shows empty balance after 30 days
HiOn July 10th I refilled my account with $25 at you store (No. SOA7, Seattle) with the help of your staff. The account balance ran out after only 30 days, even though I barely used any data. I suppose...
View ArticlePrepaid contract
Hello, I am a student from Germany and I am lokking forward to spend a year in the USA. During this year I need a mobile prepaid contract and I want to know which possibilties exist? Could I be the...
View ArticleRe: Prepaid contract
There are several prepaid options for you in the US if you have an unlocked phone. Your data speeds will vary depending on the frequency bands on your phone. AT&T offers prepaid as GoPhone (sold...
View ArticleRe: No longer able to add messages?
Well, now that's pretty special, huh? Between that and the spotty AT&T coverage in my area, I think I'll be changing my camera accounts over to a different carrier.
View Articlerefill problem
I bought a refill card to refill my phone, but it does not work, always said" We seem to be experiencing system issues". And i also used my credit card and checking account to refill my phone, 45...
View ArticleAT&T, where is my money???
I am a AT&T pre-paid user. I did two refill on August 1st 2015 with my master card. For some reason the two payments both failed and I got two failed message from the page I did the refill. While...
View ArticleRe: AT&T, where is my money???
Go through your credit card company and dispute the charge.
View ArticleRe: Gophone Plan
If I have just added $25 which expires in 90 days, and then I add $10, will the new expiration be 120 days out, or not?
View Articlejoihn
if i cancel or let expire my gophone account, can i get the money i have left unused on my account
View ArticleRe: refill problem
Hi there! @rock79 Thanks for posting your concerns. I’m sorry to hear you are having issues refilling your account. So I can further assist you, please private message me by clicking here and provide...
View ArticleGoPhone Refill Problem - "We seem to be experiencing system issues"??
This is ridiculous. I have been trying to refill my phone online for the past two days and keep getting this error message: "We seem to be experiencing system issues". I went to THREE different stores...
View Article