Hi there
I’d be happy to help with your query regarding retaining a previously used cell number. If 60 days have not yet passed since the account was last refilled, simply refill your account to continue use of your cell number!
With our GoPhone accounts, I’m afraid that if your account is not refilled within 60 days of your account balance expiration date, your account will be canceled and you will lose your phone number. If your account is canceled, you will need to purchase a new SIM card and establish new GoPhone service. Once you have your new SIM, activate online.
I hope this helps!
Charise