Re: Wireless internet still too expensive
Hi there! @balloonfarm thanks for posting your feedback. I can certainly understand your concerns on data pricing. Because using large amounts of data can get pricy, I would recommend switching to a...
View ArticleRe: Rollover data for hotspot?
Hi there! @Vannahkitten thanks for posting your question. GoPhone mobile hotspot data is good for 30 days and does not rollover, it will expire. For more information on this, please visit us at...
View ArticleRe: Purchased wrong card
Hi there! @Kitatab thanks for posting your concerns. I’m afraid we are unable to refund purchased cards. You can ask the location where it was purchased and they may be able to do this. We apologize...
View ArticleRe: Porting a Google Voice number to GoPhone
Hi there! @TheHOODLUM thanks for posting your concerns. Any AT&T company store can help you with this process. To locate your nearest store please go to www.att.com and select Store Locations...
View ArticleRe: Refill card?!?
Hello There I’m sorry to hear that your refill card has unrecognizable digits to activate the card! The packaging of the refill card should have a customer service phone number printed on it. You...
View Articlewhy did i pay for the $45 plan and now its saying i did not pick a plan
I am not sure how this happened and it is very frustrating and it needs fixed asap. what do i do to fix it??
View Articlelosing my phone number?
As I did not need my phone because I am in Europe right now for 3 months, I did not pay to renew my plan for 2 months. When I return home after 3 months, will I still have my phone number? If not when...
View ArticleRe: losing my phone number?
If the plan is suspended for 60 days, your number will be recycled and lost.
View ArticleGophone payment concerns
I paid my first month's fee to begin using my phone as a gophone (maybe in March, then on 4/1/15 I paid $100 for a year's service. I just paid another $10 on 6/30/15 and $20 on 7/1/15.Now I get a...
View ArticleGoPhone monthly plan clarification
Hi! I'm sorry if my question has already been answered. Browsing forums from my (not so)smart phone is nearly impossible. Ok, so here's my problem:I'm staying in the USA for the summer and yesterday I...
View ArticleRe: Refill w INTERNATIONAL credit card
Hi there I’m afraid our site is currently unable to accept international payment methods. As a solution, I would recommend purchasing a refill card from any AT&T store or participating third...
View ArticleRe: Data Usage
Hi there I’m sorry to hear you have had a poor experience with our customer service representatives! This is not what you should expect. Can you please send me a private message by Clicking Here and...
View ArticleRe: Refill w INTERNATIONAL credit card
Ok, so I have to refill $60 monthly... if I find a way to do this refillusing a third party site (recarga.com) and I get $60 to my account at theappropriate date, would that be enough? Even if it's not...
View ArticleData Usage Bar
It would be more intuitive if the data usage (green bar) was relative to the provided space bar of amount purchased. I presently have 1.8GB of 2.0GB and the data usage bar value is only .25”, while...
View ArticleRe: Threatening texts
Only if you print them yourself or forward them to a computer email and print them. AT&T does not store text messages.
View ArticleGoPhone Rate Plan Confusion
On this website under GoPhone Rate Plans the $45.00/month plan specifically states in the Plan Details under the International heading that the plan includes, "Unlimited calls from U.S. to Mexico." I...
View ArticleRe: Threatening texts
There are several apps out there that allow you to backup your texts and you can print them from there. Also if you are on an Android device and have your hangouts linked to SMS your texts are...
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