Re: text internatioanl message
Hi cxuan049, What kind of phones are they, is it possible that there might be another messaging system in use by any of those phones, like Apple's iMessage for example? Thank you,Dmitriy
View ArticleRe: GoPhone Login asking for credit card info to validate my account??
Hello What web site are you using? I had a similar request from Amazon another day, they said they needed to verify it's still me, so if you're getting it on the official att.com or myatt.com web...
View ArticleRe: Help with additional data for GoPhone
Hi You will just need to add enough money to your Go Phone balance and dial 611 from your phone to select and purchase the plan you need. 1GB for $10Available with the $60 Monthly plan for...
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Re: Any means to pause the GoPhone plan on long holidays?
Hi Dmitriy, Many thanks for your great advise!Actually, I had put few hundreds to my son gophone number already as we don't have an US credit card for the refill... That will be just enough till the...
View ArticleRe: GoPhone Login asking for credit card info to validate my account??
Hi This is the URL I was directed to: paygonline.com/websc/refillcard.html I still am a little concerned about it, especially because I have never changed my password and I had just used my same-old...
View ArticleRe: Any means to pause the GoPhone plan on long holidays?
Hi , Just found a 10¢ / Minute plan from the rate plan. So if we switched to this plan and keep some $ in the gophone account but don't use the phone for the long winter or summer holiday. Any other...
View ArticleHelp I need to keep my Number But no longer with my ex the service was in his...
Is there a way to start a new service but keep my old number cause i lost my phone and it was in by ex boyfriends name what do i do? Please help
View ArticleATT&T GoPhone Balance
I checked my account a few days ago and the balance was $5. Ok,I figured I better refill so I added $35. Or so I thought. I noticed that balance now said &0. Any logical reason for that? Any...
View ArticleRe: Help I need to keep my Number But no longer with my ex the service was in...
The only way that can be done is if your boyfriend would do a transfer of billing responsibility giving you responsibility for that phone line and number. Otherwise, it is up to your ex.
View ArticleReconnecting my account from outside the US
Hi there! I had a prepaid plan or Gophone plan while I lived in the US, until late June 2014, but now my account has been disconnected. Soon I will be traveling to the US and I want to reconnect the...
View ArticleThanks for your reply. Maybe I did something wrong but wh...
Thanks for your reply. Maybe I did something wrong but when I entered the old sim card, it said it was already activated and didn't give me any further options. When I entered the new sim card number,...
View ArticleCan i transfer my gophone balance to another account?
Well this is what happened, i was trying to refill my new account on go phone account but i didn't noticed that i was on my old account which is still active but i don't want 40 dollar in that account....
View ArticleRe: Any means to pause the GoPhone plan on long holidays?
Hi Absolutely, that's a great option too! You can switch to a 10 cents per minute plan and with a $100 refill, the line will be active for up to one year without any additional charges, that $100...
View ArticleRe: Why doesn't the GoPhone Auto Refill option work consistently?
Hello I'm sorry you're having some issues with your account refills, I can definitely understand how frustrating that could be. Our team will be happy to help you with that! Please send us a private...
View ArticleRe: ATT&T GoPhone Balance
Hi If you have a monthly plan, it takes the money out of your account balance when it renews, so if you have a $40 plan, it took $40 out of your balance and while it's showing $0, your service will...
View ArticleRe: Reconnecting my account from outside the US
Hi If your plan expired back in June, i'd be canceled by now (cancellation is 59 days after expiration), and once canceled it can not be reactivated, unfortunately. You will need to get a new SIM...
View ArticleRe: Unable to convert my postpaid connection to PayAs You Go Line
Hello just FYI, the guidelines for changing a post paid account to a GoPhone account can be found by clicking here. If a reason has not been provided to you as to why your line was not moved over as...
View ArticleRe: AT&T go plans!
Hello You might have to call customer care and make sure you have a smartphone plan (since there is a similar plan for basic phones), you can dial 611 from your cell phone. If your iPhone an...
View ArticleRe: Renew prepaid plan
Hello I apologize for any confusion. An account stays active as long as there is some money on it, a $100 refill has an expiration period of one year, or once the balance is depleted, whichever...
View ArticleRe: GoPhone account not renewing and then double charging?!
Hello Thank you for posting! I'm sorry to hear about your account issues and all the frustration they have caused. Our Social Media Care team will be happy to help you with that! Please send us a...
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