Hello there
I understand that you have concerns with expiration dates on your GoPhone Account; I would be happy to assist you with this matter!
When you refill your account, the expiration date will be dependent on the refill amount. Refill amounts: $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and $100 and higher cards expire in 1 year.
The package you add to your monthly plan is good for 30 days (as long as your GoPhone account balance has not expired). Please note: The monthly package balance rolls over if it’s renewed before the package expiration date.
You mentioned that you went to an AT&T Retail store to manage your account, however, the wait time was longer than desired. I would like to share with you that our website allows you to schedule appointments to avoid the wait. From www.att.com you can click on the link “Store Locations & Appointments” (upper right-hand corner) to enter in your ZIP code to find the AT&T store nearest to you!
Thank you,
Charise