Re: Is phone help paid to lie?
Apparently, the person I talked to last week was just incompetent or wanted to get me off the phone- now I'm told that the bill I received was for Dec 17-January 17 coverage and I will get a notice...
View ArticleRe: go phone
Hi there To refill another GoPhone, please contact our GoPhone department at 800-901-9878 and we’d be happy to take care of this for you! Thanks,Charise
View ArticleRe: Is phone help paid to lie?
Hi there I’m sorry to hear that there was some confusion regarding your bill. I’m glad to hear that this has now been explained. Please let us know should you have any other concerns, and thank you...
View ArticleZip code needed to register?
My sister would like to register online so she can change her plan and manage her account but she can't remember the zip code she used when she first got her phone activated. What can she do?
View ArticleRe: Zip code needed to register?
Her account should be using her current address.Call customer service, there are other ways to identify herself so she can reset account logins.
View ArticleReceipt for my account refill
Hi, I just made a refill to my Phone number - ***. But I didnt receive a receipt for the same. Could you please help me in getting the same? cheers,vidhya [Edited for privacy-please do not post...
View ArticleAdded money to go phone acct received confirmation text still can not make calls
I added money to my prepaid acct and I still can not use phone... And customer service is closed
View ArticleRe: Receipt for my account refill
Hello! @vidhyaprakash Thanks for posting your concerns about your GoPhone receipt. So we can further assist you, please contact us at 800-901-9878 and a GoPhone Agent will be able to help get this...
View Articlecan I refund the billing?
I lost my phone and it is prepaid phone. I reported lost phone, but at the day when I lost the phone, I refilled the 45$/month plan it never use. Also, I paid the same plan one more time again by my...
View ArticleRe: Added money to go phone acct received confirmation text still can not...
Hi there I’m sorry to hear that you were unable to make calls after refilling your GoPhone account. Only our GoPhone department will be able to access your account to troubleshoot this issue. If you...
View ArticleTransfer existing AT&T landline number to GoPhone
Hi, Is it possible to transfer an existing AT&T landline number to a new GoPhone?If so, how? Can it be done during online activation, or do you have to call AT&T? Thanks!
View ArticleRe: Can't refill my account...
I have had this problem for over 5 years, but as I only had a basic phone until 2 months ago, it wasn't a big deal to get a refill card once or twice a year. Now I have a smart phone (which, to add...
View ArticleRe: Transfer existing AT&T landline number to GoPhone
It is done during the phone activation. You will need the account numbers of the land line so that the number can be ported to the cell. Best to take your landline phone bill with you, It has all the...
View ArticleRe: account number
This is a customer helping customer forum. No one here has access to your account. You will have to call AT&T for that information.Google search found this AT&T Go Phone - Call the AT&T...
View ArticleAny charge for incoming calls received in Canada if I have "$55 US, Mexico &...
What's the rate for the incoming calls received in Canada if I have "$55 US, Mexico & Canada Monthly Plan"? Since I do know there is a charge for receiving long distance call if you are the...
View ArticleRe: Any charge for incoming calls received in Canada if I have "$55 US,...
Based on what I see, it should be same as what you pay for calls to Canada when in th US, $.01 per minute.
View ArticleRe: Any charge for incoming calls received in Canada if I have "$55 US,...
I am not living in the states right now so it not convenient for me to call the customer service. Anyway, thanks a lot for the response.
View ArticleHad to refill my account 3 times in 2 days...
I refilled my gophone account with $25, but it didnt renew because my balance was $24. So I just added another $10 the next day. Then it didn't renew again because for some reason my balance was $9?...
View ArticleRe: can I refund the billing?
Hi there I’d be happy to help with your billing concern! I would recommend contacting our GoPhone department at 800-901-9878 for all account specific GoPhone issues. Thanks,Charise
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