Re: Refill problem

Hi there

I’m sorry to hear that there were issues in using your data connection at first with your GoPhone!

The reason for the zero balance may have been that your rate plan/package used the balance. By refilling a 2^nd time, this would have just added credit to the account.

I’m afraid we would be unable to issue a refund for an account refill. I apologize for any inconvenience this may cause.

Thanks,

Charise