Hello, rainbowsandbutterflies!
Thanks for posting. I'm very sorry to hear about your recent experience refilling your exchange student's GoPhone account. Rudeness is not tolerated, and I would be happy to forward your comments.
If you have any more details about the rep you spoke to, please send them to me in a private message by clicking here. If there is anything else we can do, please let me know.
Once again, I apologize for the frustration.
-Mariana