How can I get a refund about double charged payment?
I changed my gophone plan on Apr 28.Also I'm using autopay.Today I got a message payment charged again.How can I get a refund about that?And what is account balance?Second payment charged in account...
View Articlei had a old account
I had service with you but I don't remember my old phone# I know the last four digits. And it was pre paid cellular on my iphone can I retrive all that info ?
View ArticleRe: i had a old account
If you haven't used it in 90 days the number is no longer available.
View ArticleGoPhone Hotspot data expiration questions
I have a new GoPhone account for my new mobile hotspot.The Plan renews May-23-2015 and the Current Balance ($0.00) expires Jul-22-2015. I’m unclear about Plan Renewal date, Balance Expiration date, and...
View Articlego phone refil error
Under account history debit credit checking payments it shows my debit card and refill ant total and an order #, but has not added the money to my go phone acct and now my plan expired, what does this...
View ArticleRe: sim
Hi there I’m sorry to hear that your GoPhone account has been deactivated. If more than 60 days have passed since your last refill, the account will have been cancelled. A new account must be...
View ArticleRe: How can I get a refund about double charged payment?
Hi there I’m sorry to hear that your account was charged twice. If you can please give us a call at 800 901 9878 we’d be happy to help look into this for you. Your account balance is the amount of...
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Auto Refill Question
Hello all - I would like to set up my daughters go phone account on auto refill each month but I am worried it will charge me now and not on her May 9th renew date. If I set it up now, will it wait...
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Re: GoPhone Hotspot data expiration questions
Hey there I’d be happy to help explain your new GoPhone plan, refills and any applicable expiration dates! Your GoPhone plan provides 30 days of service. Depending on which plan you choose, you will...
View ArticleRe: go phone refil error
Hi there I’m sorry to hear that your payment has not been correctly applied to your balance. In order to access your account and research this issue, please give us a call at 800 901 9878 and we’ll be...
View ArticleSomeone else's credit card on my account!
Just a warning to everyone out there: I had someone else's card on my account! The card was from a town I have never been to and was a type I have never had before. Makes me wonder who has MY card on...
View ArticleGoPhone renewal and plan changes
I just renewed a GoPhone for the $100 / 365 day. I use this phone rarely and by renewing before the last year was up I now have $100 plus the $ not used from last year. After I paid the $100, I...
View ArticleRe: GoPhone Hotspot data expiration questions
Thanks Charise. It’s starting to come into focus but I still have questions. If I apply $100 to my GoPhone balance, the balance would not expire for 365 days. I’m not sure what that means … I think it...
View ArticleHELP
What does it mean when you get a message that says Sim not provisioned? I have the money on my account & can't use my phone. Any insight would help a lot, thank you.
View ArticleRe: Auto Refill Question
Hi there I’d be happy to help answer your GoPhone refill concerns! I can confirm that enrolling in Auto Refill now would not immediately bill you. It will deduct the required amount at the renewal...
View Articlecustomer service
How do i get ahold of customer service. Would like to talk to a live person
View ArticleRe: Rollover minutes & PrePay
No. Rollover 'minutes' would only be on older plans. (Grandfathers family talk plans).Current plans do not have roll over talk.Roll over data is only for Mobile share plans.
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