Why I was charged but my plan didn't renew?
I just paid $40 plus tax to my gophone account and but the plan did not renew and the balance still states $0, and the transaction already appeared in my bank account. Why is this happening and can you...
View ArticleQuestion
I went to renew my phone bill yesterday but my credit card wasn't working now my phone is off. Can you turn it back on til the day it get turned off on February 8?
View ArticleRe: Question
This is a customer helping customer forum. As far as I know, once your line is suspended, AT&T will not restore it until your bring your account up to current.
View ArticleRe: Why I was charged but my plan didn't renew?
Hi I’d be happy to help with your billing/service concerns! In order to access your account, please contact our GoPhone department at 800-901-9878 and we’ll get this resolved together! Thanks,Charise
View ArticleRe: Needing verification of wireless account ownership for GoPhone
Hi there I’d recommend contacting our GoPhone department at 800-901-9878 so that we can access your account and we’ll see what we can do to help out! Thanks,Charise
View ArticleRe: Question
Hi I’d be happy to help with your service restoral! It sounds like we’re dealing with a GoPhone account. In order to access your account, please contact our GoPhone department at 800-901-9878 and...
View ArticleData Usage issue
I am a GoPhone customer on the $45 monthly plan (1 GB high speed data). On logging into my account, I can not find “Usage Summary to check your data balance” as ATT specifies on “How to Check Your...
View ArticleGoPhone: Mysteriously debited 50 Cents
Recently opened my gophone account online and noticed my balance was 50 cents lower. However, and most importantly, I have viewed every single transacation and do not see how or why 50 cents was...
View ArticleGo Phone current balance, how do I use it to pay for next payment?
I have a "current balance" of $86.70 on my GoPhone account. I stopped my auto enrolling last month. My next payment is due on 2-7-15. Will the amount of the plan I use ($45 plan) be deducted from my...
View ArticleTrying to unlock a go phone
Hi, I am trying to find if there is a way to unlock a phone I purchased whilst on vacation in Hawaii. When I got back to Australia, I still had the phone. My own local phone recently died and I would...
View Articlecodes on mobile usage
When viewing my mobile usage for my go phone ,I noticed an originating text that was sent to1code177811. .what's this code used for
View ArticleHow to verify if my sim card is still active and/or how to reactivate it?
Hello everybody, I bought an AT&T sim card in 2012 whilst in CO, since then I added credit to it in order to keep it valid but now I dunno if it still is or not since I live in ITaly and didn't...
View ArticleHow can i get back payment that is more then I needed to pay for prepaid sim...
On November 2014 I purchased a prepaid card. I paid cash in three payments for three months. I was asked to add money after a period that I did not used the card. As I needed the card I have paid, by...
View ArticleRe: How to verify if my sim card is still active and/or how to reactivate it?
Did your friend keep on adding money for you from 2013??IF NOTShould maybe useless now.You cannot reactivate it again.You will need a new SIM card. When you have a connection in USA.Call 611 and check.
View ArticleRe: How to verify if my sim card is still active and/or how to reactivate it?
I seem to remember last time credit was added was in 2014, there was well over 100$, a real pity if can't be used any longer :-( Thank you for your reply, if anybody else has suggestions on how to...
View ArticleRe: How to verify if my sim card is still active and/or how to reactivate it?
Please check my reply again....I forgot someone keep on putting money for you.if last time in 2014, you put US$100 all at one time ..it should be good for 365 days.
View ArticleRequesting and extenstion to GoPhone expiration date
I just called AT&T customer service and the representative told me that you can extend the expiration date on your GoPhone account by calling in an requesting an extension rather than adding more...
View ArticleRe: Requesting and extenstion to GoPhone expiration date
Someone told you an exception can be made to the RULE.It ceases to be an exception if they put it in writing and make it available to everyone, under any circumstance.You will NOT find this in writing....
View ArticleRe: Requesting and extenstion to GoPhone expiration date
But this will work then in theory? If there are months where I have a balance but am due to expire I can extend the expiration date without increaseing my balance?
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