Hello
I'm sorry you're having some issues with your service. This whole situation does sound odd, and since it
s account specific, as hme83 advised you, you might want to contact customer care for help. You can also get in touch with our Social Media Care team by sending a private message here. If you do that, please include your full name, phone number, account number and the best time you can be reached.
Thank you,
Dmitriy