The autorenew stopped because you reached the limit that you can carryover that's why the system detected with the next autorenew you will exceed the limit allowed kn the account so thats why got expired the package, that answers question 1.
About question 2 yes you can get your money back on the account, if you give us a call and you know an estimated how many messages you've got left maybe the representative can restore the ammount of messages at no extra charge.
About question 2 yes you can get your money back on the account, if you give us a call and you know an estimated how many messages you've got left maybe the representative can restore the ammount of messages at no extra charge.