Claudiarbr wrote:
I tried to call, just to find out if the number is still active, but the agent could help me too.
Did you mean to say that the agent could NOT help you, either? The only way to receive information about your account status is to call AT&T, even if it must be internationally, or to send a private message here:
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773