Try dialing 611 from your cell phone, it should connect you with customer care (first set of options say more options, then customer service until it connects), that'll be your quickest solution. They will be able to verify your plan for you. If that doesn't work, please send us a private message by clicking here, with your name, phone numbers and the best time you can be reached, one of our managers will contact you within 2-3 business days to help.
Please let me know if you have any questions.
Thanks,
Dmitriy