Re: Changed my account from pre-paid to post-pay back to pre-paid and lost my credit balance.

Hi there @kloops11

Any credit you had left over from your postpaid account will actually be sent to you via a check usually within 10 days from the day you closed the account.

Balances from postpaid will not rollover to your prepaid account.

Please let us know if you’ve got any other questions or concerns.

Thanks,

Charise