[Subject edited for better exposure]
I am trying to help a friend he bought his phone 9 months ago it has since then ran out of time. He would like to start using his phone again, he has bought a phone card with minutes on it. The phone will not let you dial any number on it, it displayes a message emergancy calls only. When i have tried for two days to call from my phone to at&t customer service i get the run around and then hung up on. I need to how to reactivate this phone and add time to it.