I bought a go phone, after 30 days it is not working shutting down, i bought the extended warranty however, was told it would not kick in due to the fact it has a manufacture warranty. I have called 3 times and received 3 different answers, i would like the phone to be replaced or refunded. I had a representative ask me what i was going to do with the phone, if it was going back on my plan?? does it matter its our phone and we paid for it then when i got hung up on i tried to chat with them i was told they dont replace go phones- then why the warranty.
i am frustrated we just switched to att now i wonder if i made an error.